Kay Jewelers in Laurel, MD Closed now

Reviews about Kay Jewelers

• ★ ★ ★ ★ ★

  August 03, 2020, by Eugene Mosbrucker, Jr
  Love this location, I travel from DC to Laurel for their excellent customers service. Everyone is so friendly and knowledgeable about their products. The manager Ashley is my favorite she goes above and beyond to make sure your satisfied with your purchase. Thanks
• ★ ☆ ☆ ☆ ☆

  January 25, 2019, by Tiff K.
  First off, it took 2 months for the company to replace a diamond in my earring. I went to the store today to pick it up because it came in today. While in the store, I asked about one of my Pandora charms, which had been replaced before because it had come apart and it was covered by the warranty. This was only a couple of months ago and I take great care of my stuff, only wearing it here and there. So when I have a couple of stones missing, I want them replaced. When I got the original replacement I ensured to ask if the new one would be covered under the warranty. The guy ensures me that it is covered. Well today, this gentleman, who I think is the manager, l of the store, tells me otherwise and directs me to information pamphlet for the warranty. He wasn't willing to do anything about replacing my charm and only offered to retrain the associate, but not even an apology for the inconvenience or false information that I was given. I was very dissatisfied with his customer service. VERY dissatisfied, especially since my baby has bought most of my jewelry from this location. We won't be buying anything else from here.